Refund policy

ANZORA does not offer returns or refunds once an order has been successfully delivered. This policy applies to all products unless applicable law requires otherwise.

If you receive a damaged, defective, or incorrect product, please refer to our Damaged Product Claims process outlined in our Terms & Conditions: notify us within 2 hours of delivery with an uninterrupted unboxing video and clear photographs. Claims that do not meet these requirements may not be eligible for resolution.

Where applicable consumer protection law grants you a statutory right to return, refund, or replacement that cannot be lawfully waived, that right remains unaffected by this policy.