Frequently Asked Questions

Find answers to the most common questions about orders, shipping, payments, jewellery care, and more.

Simply select your product, choose any available variant, and proceed to checkout. You'll receive an order confirmation by email and SMS once your payment is verified.

We accept major credit and debit cards, UPI, net banking, and popular digital wallets. All transactions are processed through secure, encrypted payment gateways.

Orders are typically dispatched within 1–3 business days and delivered within 4–8 business days depending on your location. You'll receive a tracking link once your order ships.

COD availability depends on your delivery pincode and will be shown during checkout if available.

Every order is packed in ANZORA's signature branded box with a protective pouch and tamper-evident sealing to ensure it arrives safely.

Keep your jewellery dry, avoid contact with perfume and cosmetics, and store each piece in the pouch provided. For complete care instructions, please refer to our Jewellery Care Guide.

Please notify us within 2 hours of delivery with an uninterrupted unboxing video and clear photographs. Our team will review your claim according to our Terms & Conditions.

ANZORA does not offer returns or refunds once an order has been successfully delivered, except where required by applicable law. Exchanges are considered only for verified damaged, defective, or incorrect items.

Orders may be cancelled only before dispatch. Once an order has been shipped, it can no longer be cancelled.

Once your order is dispatched, you'll receive a tracking link via email and SMS. You can also log into your account to check your order status.

If your order hasn't arrived within the estimated delivery window, please contact our support team with your order number and we'll investigate with our courier partner.

You can reach us through our Contact Us page, email, or customer support number. We aim to respond within 24 business hours.